Who are we

The team with a proven track record in over 7 industries

customer experience with over 40years of management and innovation

At rethinkCX we transcend the traditional boundaries of customer experience consulting firms. We're not content with merely meeting expectations; we thrive on pushing the limits and delivering innovative solutions tailored to your unique needs. Our approach goes beyond conventional methods as we harness the entirety of the customer journey to achieve unparalleled results for you. From initial engagement to post-purchase satisfaction, we leverage every touchpoint to ensure a comprehensive and transformative experience.

our system

Discover, Analyze & Compile

Comprehensive service tailored to unearth valuable insights, meticulously examine data, and expertly compile findings. We navigate through complexities to deliver organized, actionable information, empowering you to make informed decisions and drive success.

Report & Recommend

Distill complex data into clear, actionable insights. We meticulously analyze information to deliver concise reports and provide strategic recommendations, empowering you to make informed decisions and achieve your goals effectively.

Execute

Turning plans into reality. With precision and expertise, we implement strategies, initiatives, and projects to drive tangible results. From conception to completion, we ensure seamless execution, delivering on objectives and surpassing expectations.

Insights & Post-mortem

Deriving valuable learnings from experiences. We meticulously analyze data to extract insights, enabling informed decisions and future strategies. Through thorough post-mortem evaluations, we identify successes and areas for improvement, fostering continuous growth and innovation.

global presence

location matters & we have global experience

North America

In North America, local competitive edge is vital. At rethinkCX, our consulting service offers experience with in-house and outsourcing for diverse skills and cost efficiency. Our model scales seamlessly from small teams to large enterprises so we can find a solution that's right for you.

Europe

In Europe, navigating diverse languages, cultures, and local laws is paramount. With extensive local experience, we adapt our strategy to encompass GDPR and Brexit implications. With myriad cultural differences and varied shopping and contact preferences between countries, we tailor our approach to ensure compliance, respect, and seamless customer experience across the region.

Asia-Pacific

At rethinkCX, we leverage our expertise to select the right partners for market entry, balancing in-house capabilities with strategic outsourcing. Our deep understanding of customer behavior and shopping patterns informs our approach, while our experience with local platforms like WeChat, Tmall, and Alibaba ensures effective engagement.

South America

South America is poised to become the next global hub for call centers and it is the right time to take advantage. The region offers competitive pricing without compromising on exceptional customer experience, making it a perfect off-shore destination for businesses focusing on exceptional service.