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Insights and learnings from industry experts

Our Insights

Insights and learnings from industry experts

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15 Best Customer Service Software

In today's highly competitive business landscape, delivering exceptional customer service is paramount for long term success

Call center environemnt

5 Call Center Management Best Practices

Call centers are one of the main points of communication for sales, service and support. Here are 5 best practices that are utilized by world class brands.

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Customer Journey Mapping in Modern Business

Journey mapping is a cornerstone in modern business strategy, providing invaluable insights into customer experiences.

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What is CSAT and NPS?

In the realm of business, understanding Customer Satisfaction (CSAT) and Net Promoter Score (NPS) is paramount for success.

Customer Journey Map in Modern Business

Customer Journey Map in Modern Business

Journey mapping is a cornerstone in modern business strategy, providing invaluable insights into customer experiences.

Picking the Right CRM in a Remote World

Picking the Right CRM in a Remote World

The remote work revolution has accelerated, making the choice of the right application more critical than ever.

Understanding In-House and Outsourced Call Centers

Understanding In-House and Outsourced Call Centers

Businesses often face the decision between outsourcing to a Business Process Outsourcing (BPO) provider or keeping operations in-house.

Exploring Insights: What is CSAT & NPS?

Exploring Insights: What is CSAT & NPS?

In the realm of business, understanding Customer Satisfaction (CSAT) and Net Promoter Score (NPS) is paramount for success.

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