Introduction Customer experience (CX) is a critical factor in business success. Companies that prioritize exceptional customer...

Who is Ron Dutta? Ron is a seasoned BPO and customer experience (CX) sales leader with extensive global experience across industries such...

As the holiday season approaches, call centers face an influx of customer inquiries, product returns, and service requests. This surge...

Customer Satisfaction Score (CSAT) is more than a metric—it’s the heartbeat of your call center, pulsing with every customer’s honest...

Call centers or contact centers are viewed as one of the main points of communication for sales, service and support through multiple...

In 2025, customer service isn’t just a nice-to-have—it’s your business’s lifeline. With 68% of customers willing to switch brands after...