Financial services rely on trust. 80% of customers switch providers after a poor experience
rethinkCX helps banks, insurers, and fintechs improve support, reduce churn, and enhance loyalty with tailored CX strategies, including finding the ideal outsourcing partner.
Why Financial Services CX Falls Behind
High Churn Rates
20% of customers switch providers yearly due to poor experiences. rethinkCX builds trust with tailored CX strategies to reduce churn and retain clients.
20%
Customers Switch Annually
Find Processes Confusing
55%
Complex Processes
55% of customers find claims processes confusing, leading to frustration. rethinkCX simplifies journeys to enhance clarity and improve financial client satisfaction.
Security Concerns
70% of customers worry about data breaches, eroding trust. rethinkCX develops strategies to strengthen security and rebuild confidence in financial services.
70%
Worry About Data Breaches
Our Financial Services CX Solutions
Insights
In today's competitive marketplace, where products and services abound and choices are abundant, customer experience is the stand out factor.
Businesses often face the decision between outsourcing to a Business Process Outsourcing (BPO) provider or keeping operations in-house.
