About Mat
An experienced SaaS customer support team leader, Mat spent years teaching people how to deliver better online support before founding More Human Content, creating customer-centric content for people-centric businesses. Based in Australia, Mat lives with his wife, children, dog, chickens, and bees.
Articles by Mat
A demand spike breaks the systems nobody designed for surge. Set trigger points, pre-stage the escalation plan, keep contracts flexible before it lands.
Mat Patterson·
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