We’ve done your job. That’s why we can fix it.

rethinkCX is run by CX leaders who spent their careers inside brands like Canada Goose, Lululemon and Disneyland Paris, hiring the agents, running the partners and answering for the numbers.

Book a free 15-min call

We’ve run customer experience inside

Edvin Cernov

Principal CX Consultant & Co-Founder

“If a company is serious about customer centricity, the frontline agent is the goalpost.”

In CX since 2014, on both sides of outsourcing: nearly six years at Canada Goose, rising from team lead to Senior Manager, then Director of Customer Experience at Mejuri. He has hired and trained frontline teams, run outsourcing partners through peak seasons and picked the tools underneath it all. Now he builds CX for companies that don’t have a CX department yet.

Patrick Louis

Co-Founder

“Teams that own the outcome will always beat teams that follow the script.”

More than twenty years running service, sales and CX operations for global brands, from Disneyland Paris and Club Med to ING France, Lululemon and Canada Goose. He has led contact centers and service teams, managed outsourcing partners and built the reporting that lets a service operation grow. He brings that range to companies that have outgrown doing CX informally.

Want to talk it through with one of us?

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What working with us is like

The person on the first call does the work

No partner who sells and juniors who deliver. Whoever scopes your project runs it, start to finish.

We’ve sat in your chair

We’ve hired agents, managed outsourcing partners, picked the tools and answered for the numbers. The advice comes from doing it.

Built to run without us

Everything we set up is handed to your team, in your tools, so it keeps working after we leave.

Tell us what’s broken.

Fifteen minutes with one of us, no deck. You’ll leave with a clear view of what to fix first.

Book a free 15-min call Rather write? hello@rethinkcx.com