About Patrick
Patrick has spent more than twenty years running customer experience, service and sales operations for global brands in Europe and North America: Disneyland Paris and Club Med in hospitality, ING France, AIG and Tangerine in financial services, and Lululemon, Canada Goose and Mejuri in retail. Across those roles he has led contact centers and service teams, worked with outsourcing partners, and built the processes and reporting that let a service operation grow without losing sight of the customer.
At rethinkCX he brings that range to companies that have outgrown doing CX informally. Hospitality, banking and retail each taught him something different about service, and most clients end up borrowing from all three.
Tell Patrick what’s broken.
Fifteen minutes, no pitch deck. You’ll leave with a straight read on where to start, whether or not you ever hire us.