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Edvin Cernov

Co-Founder

Edvin Cernov, Co-Founder
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About Edvin

Edvin is a seasoned expert in the BPO and customer experience sector, with a track record of leading CX initiatives during periods of hypergrowth at Mejuri and Canada Goose. His approach emphasizes empowering frontline agents and integrating adaptable technologies to meet evolving customer needs. At rethinkCX, Edvin focuses on delivering tailored CX solutions that balance technological advancements with the human touch, ensuring clients achieve scalable and customer-centric operations.

Experience

Led CX at: Mejuri, Canada Goose

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From the blog

Articles by Edvin

Startup Support Outsourcing: The Complete Guide to Smart Scaling & Delegation
BPO

Startup Support Outsourcing: The Complete Guide to Smart Scaling & Delegation

You're a startup. You're moving fast, innovating, and trying to change the world. But here's the unavoidable truth: your resources are finite. Every dollar, every minute, and every team member needs to be deployed with surgical precision.This is where outsourcing comes in.It's no longer just for massive corporations. In fact, 37% of small businesses already outsource at least one business process. The global Business Process Outsourcing (BPO) market is booming, projected to reach a staggering $5

Technology

AI Personalization for CX: Elevating Customer Interactions & Loyalty

Strategy

Reduce Agent Turnover: Proven Retention Strategies

Journey

Mapping the Customer Journey Step by Step

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Call Center Outsourcing for Dummies ebook cover

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Work with Edvin

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