Jordan Call Center Outsourcing Costs
An outsourced call center agent in Jordan costs roughly $11 to $18 an hour, all in, and typically about $14. It is a smaller, Amman-centered hub priced above Egypt, chosen for a neutral Levantine Arabic accent that Gulf customers find easy and for an English-capable hiring pool that is stronger than the national average suggests.
How Jordan compares on price
At $14 an hour, Jordan costs less than 9 of the other 18 countries in the index and more than 7. Colombia and Jamaica cost the same.
Why companies outsource to Jordan
- Time zone
- UTC+3
- Live US overlap: partial
- English proficiency
- 425 Very Low
- EF English index 2025 · rank 105 of 123
- Working languages
- Arabic · English
- Primary support language: Arabic
- 01
Market scale
Jordan's BPO sector is concentrated in Amman and is much smaller than Egypt's, so large teams take longer to staff. The government backs the industry through the Ministry of Digital Economy and Entrepreneurship's Jordan Source program.
- 02
Language and accent
Levantine Arabic is the core, with an accent that is widely understood and well regarded across the Gulf. English comes from a university-educated hiring pool, and the very low national English score understates the talent vendors actually hire.
- 03
Time zone
Jordan has been on UTC+3 all year since 2022, so its working day lines up with Gulf and European business hours. Overlap with the US is limited to the morning.
- 04
Best-fit work
Jordan suits Arabic support for Gulf and Levant markets where the accent matters, plus bilingual Arabic and English work. It is not the cheapest Arabic option; Egypt is, so Jordan earns its place on accent and fit rather than price.
How the rate moves
By channel
Chat, email and back office cost less: they don't run in real time, so one agent can work several conversations.
By complexity
The biggest lever on your rate, by far. A tier-3 specialist costs well over twice as much as a back-office agent.
Jordan call center cost breakdown
The hourly rate a vendor charges is not what the agent earns. Of a $14 rate in Jordan, roughly 30% reaches the agent as take-home pay ($2.80 to $5.60/hr). About 40% covers benefits, team leads and quality assurance, and the last 30% pays for technology, facilities and the vendor's margin. A quote far below the range usually means one of those layers is missing, not that the vendor is more efficient.
Outsourcing to Jordan, answered
How much does it cost to outsource customer service to Jordan?
About $14 an hour per agent, fully loaded, meaning the rate already covers pay, benefits, supervision, tools and facilities. Most vendors quote between $11 and $18. That works out to roughly $2,240 per agent per month at 160 billable hours, or about $537,600 a year for a 20-agent tier-1 voice team on business hours.
What does one call center agent cost per month in Jordan?
Roughly $2,240 a month for a full-time agent, at the typical $14 rate and 160 billable hours. Vendor quotes run from $1,760 to $2,880. That figure is for first-line (tier-1) voice support. A back-office agent costs closer to $1,792 a month, and a tier-3 specialist about $4,480.
What does a 10-agent call center team cost in Jordan?
About $22,400 a month, or $268,800 a year, for 10 tier-1 voice agents on business hours. Vendor quotes for the same team usually land between $17,600 and $28,800 a month. Round-the-clock coverage adds up to 25 percent.
Is Jordan cheaper than the Philippines?
No. Jordan averages $14 an hour, against $12 in the Philippines, so it costs about 17% more. For a 20-agent tier-1 voice team, that adds roughly $77K a year. It is still about 60% cheaper than a US onshore agent at $35.
What drives the price of call center outsourcing in Jordan?
Complexity, more than anything else. In Jordan, a back-office agent costs about $11.20 an hour, first-line (tier-1) support $14.00, tier-2 $19.04 and a tier-3 specialist $28.00. Switching from voice to email moves the rate far less, from $14.00 to $11.20. Round-the-clock coverage adds a shift premium of up to 25 percent.
Methodology and sourcesRate data v2026.2 · May 2026
- 01
Rates are billable US dollars an hour, fully loaded, drawn from vendor disclosures and the contracts rethinkCX sees when running outsourcing engagements. Refreshed quarterly.
- 02
Channel, complexity, and shift-premium multipliers come from Crescendo.ai 2026 and Business.com shift-differential data.
- 03
English proficiency scores come from the EF English Proficiency Index 2025 (123 countries). Time-zone offsets are standard time, per the IANA time-zone database.
Using this data. The BPO Cost Index is published under a Creative Commons Attribution 4.0 license. You can republish the figures, chart them, or build on them, commercially or otherwise, as long as you credit the source: “Jordan call center outsourcing costs, rethinkCX BPO Cost Index, rethinkcx.com”.
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