Tunisia Call Center Outsourcing Costs
An outsourced call center agent in Tunisia costs roughly $10 to $15 an hour, all in, and typically about $13. It is a French-first nearshore base for European brands, strongest in French and Arabic, with Italian and English alongside.
How Tunisia compares on price
At $13 an hour, Tunisia costs less than 12 of the other 18 countries in the index and more than 3. The Dominican Republic, India and South Africa cost the same.
Why companies outsource to Tunisia
- Time zone
- UTC+1
- Live US overlap: partial
- English proficiency
- 498 Low
- EF English index 2025 · rank 58 of 123
- Working languages
- Arabic · French · English · Italian
- Primary support language: French
- 01
Market scale
Tunisia has a well-established offshore sector serving France and southern Europe, concentrated around Tunis. It is smaller than Morocco but a mature French-speaking option.
- 02
Language and accent
Near-native French is the core, with Arabic, Italian, and English alongside. For French-language European support, Tunisia competes directly with Morocco on quality and price.
- 03
Time zone
At UTC+1, Tunisia is on Central European time, so its working day matches Europe's exactly. That clean EU alignment is central to its nearshore pitch.
- 04
Best-fit work
Tunisia suits French and Arabic customer support for France, Italy, and the wider Mediterranean. English work is available but is not the main draw.
How the rate moves
By channel
Chat, email and back office cost less: they don't run in real time, so one agent can work several conversations.
By complexity
The biggest lever on your rate, by far. A tier-3 specialist costs well over twice as much as a back-office agent.
Tunisia call center cost breakdown
The hourly rate a vendor charges is not what the agent earns. Of a $13 rate in Tunisia, roughly 30% reaches the agent as take-home pay ($2.60 to $5.20/hr). About 40% covers benefits, team leads and quality assurance, and the last 30% pays for technology, facilities and the vendor's margin. A quote far below the range usually means one of those layers is missing, not that the vendor is more efficient.
Outsourcing to Tunisia, answered
How much does it cost to outsource customer service to Tunisia?
About $13 an hour per agent, fully loaded, meaning the rate already covers pay, benefits, supervision, tools and facilities. Most vendors quote between $10 and $15. That works out to roughly $2,080 per agent per month at 160 billable hours, or about $499,200 a year for a 20-agent tier-1 voice team on business hours.
What does one call center agent cost per month in Tunisia?
Roughly $2,080 a month for a full-time agent, at the typical $13 rate and 160 billable hours. Vendor quotes run from $1,600 to $2,400. That figure is for first-line (tier-1) voice support. A back-office agent costs closer to $1,664 a month, and a tier-3 specialist about $4,160.
What does a 10-agent call center team cost in Tunisia?
About $20,800 a month, or $249,600 a year, for 10 tier-1 voice agents on business hours. Vendor quotes for the same team usually land between $16,000 and $24,000 a month. Round-the-clock coverage adds up to 25 percent.
Is Tunisia cheaper than the Philippines?
No. Tunisia averages $13 an hour, against $12 in the Philippines, so it costs about 8% more. For a 20-agent tier-1 voice team, that adds roughly $38K a year. It is still about 63% cheaper than a US onshore agent at $35.
What drives the price of call center outsourcing in Tunisia?
Complexity, more than anything else. In Tunisia, a back-office agent costs about $10.40 an hour, first-line (tier-1) support $13.00, tier-2 $17.68 and a tier-3 specialist $26.00. Switching from voice to email moves the rate far less, from $13.00 to $10.40. Round-the-clock coverage adds a shift premium of up to 25 percent.
Methodology and sourcesRate data v2026.2 · May 2026
- 01
Rates are billable US dollars an hour, fully loaded, drawn from vendor disclosures and the contracts rethinkCX sees when running outsourcing engagements. Refreshed quarterly.
- 02
Channel, complexity, and shift-premium multipliers come from Crescendo.ai 2026 and Business.com shift-differential data.
- 03
English proficiency scores come from the EF English Proficiency Index 2025 (123 countries). Time-zone offsets are standard time, per the IANA time-zone database.
Using this data. The BPO Cost Index is published under a Creative Commons Attribution 4.0 license. You can republish the figures, chart them, or build on them, commercially or otherwise, as long as you credit the source: “Tunisia call center outsourcing costs, rethinkCX BPO Cost Index, rethinkcx.com”.
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